Retail Print & Customer Experience Specialist

FedEx Office and Print Services; Lakewood (CA); On-site; USD 27,000 - 32,000; Full time

Job summary

FedEx Office and Print Services is hiring a Store Consultant in California to deliver a positive customer experience through consultative selling across print, signs & graphics, and shipping. You will take orders, provide pricing information, and guide customers to FedEx Office products and services.

The role requires operating a range of equipment, maintaining store standards, and supporting team members in a fast-paced environment.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Skills

Excellent verbal and written comm.

Education

High school diploma or equivalent education

Job description

FedEx Office and Print Services is hiring a Store Consultant in California to deliver a positive customer experience through consultative selling across print, signs & graphics, and shipping. You will take orders, provide pricing information, and guide customers to FedEx Office products and services.

The role requires operating a range of equipment, maintaining store standards, and supporting team members in a fast-paced environment.