Retail - Practice Director - Restaurant

Henderson Engineers

Plano (TX)

On-site

USD 151,000 - 251,000

Full time

12 days ago

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Benefits offered by this job

401K match

Employee Stock Ownership Plan (ESOP)

Paid Training for Professional Dev.

Paid Time Off

Job summary

Henderson Engineers in Plano, TX is seeking a Practice Director to lead strategies across client experience, profitability, technical quality, and innovation within our design and construction practice. You will align sector leadership, mentor staff, and drive growth while ensuring excellent service.

The role requires strong leadership, a track record in AEC client relations, and a strategic mindset for cross-functional collaboration.

Qualifications

Ten (10) or greater years of relevant experience, with a minimum of five (5) years leadership/management experience.
Experience in Supply Chain and/or Manufacturing.
Proven track record in engaging with clients and maintaining effective relationships over time.
Demonstrated ability to achieve measurable results based on client satisfaction.
Demonstrated understanding and participation in professional networks in the AEC industry.

Responsibilities

Oversees strategies and efforts relative to client experience, profitability, technical quality, innovation, business development, and employee engagement for the practice.
Aligns vertical markets and clientele per sector leadership and drives business while ensuring quality standards.
Mentors project staff on client expectations and service standards; grows presence with sector strategy.
Leads and supports growth, innovation, and cross-sector collaboration; monitors market trends to sustain competitiveness.
Oversees all operation areas of the practice, ensuring staffing, resource allocation, and process improvements to enhance client experience.

Skills

Leadership/management

Client relationship management

Supply Chain / Manufacturing

Business development

AEC industry networks

Education

Bachelor's degree in engineering or related field

Job description

At Henderson, We're About More Than Just Buildings

We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life - and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

It's What We Do

We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

It's How We're Different

We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential - both as professionals and individuals. Together, we provide dream-up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here: https://youtu.be/AIt17t_uJ-A?si=oSMy5zQeUcb_faE3

The Practice Director oversees strategies and efforts relative to client experience, profitability, technical quality, innovation, business development, and employee engagement for the practice. The Practice Director aligns our vertical markets and our clientele as directed by Sector leadership in support of the company strategic plans. The Practice Director is the brand ambassador for the practice with internal and external clients creating awareness, providing timely state-of-the-practice updates to relevant stakeholders, and building relationships that drive business. The Practice Director oversees the alignment of production staff and project work within the practice. The Practice Director may serve as the Practice Manager, as necessary. This position is heavily matrixed and may include accountabilities across the Sector Leadership team.

Major Accountabilities

PROFITABILITY

Develops the annual budget for the practice in cooperation with the sector leadership team, tracks revenue margins and conducts budget reviews to maximize profits.
Evaluates practice performance, adjusts operations accordingly, and provides reports and presentations on all aspects of practice performance as requested by the sector leadership.

EMPLOYEE ENGAGEMENT/TEAMWORK

Oversees effective management of employee relations and personnel matters including all employment actions within the practice.
Collaborates with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.
Teams with Practice Managers to identify opportunities and gaps in employee development efforts and respond with appropriate action.
Demonstrates an organization-wide mindset, cooperating across practice leadership to collectively meet sector goals.

CLIENT EXPERIENCE

Maintains a national-level knowledge and presence across the practice and industry to inform project pursuits and execution.
Builds and maintains client relationships across all geographically strategic locations.
Mentors project staff on client expectations, service standards, and practice trends.
Utilizes all service lines to grow presence within the practice and better support clients.
Manages client experience to ensure a profitable market share within a practice, aligns client maintenance and development with sector growth strategies.
Teams with marketing staff to generate proposals and determine a profitable fee structure that aligns with sector strategy.

GROWTH & INNOVATION

Assists sector leadership of assigned sector and/or other sectors, as needed, to develop and/or implement plans for the growth and development of the practice.
Mentors others to share expertise and knowledge of market, clients, and projects.
Monitors and utilizes company and industry trends to ensure the company maintains a competitive position within the practice.
Supports implementation of innovation goals for the practice and develops innovative ways to identify, connect, and support clients.

OPERATIONS

Oversees all operation areas of the practice through direct supervision of practice managers for project execution within the practice, accountable for meeting company quality standards across individual purview.
Assists sector leadership to procure opportunities that align with the sector strategy.
Leads communication and collaboration across the practice to ensure consistency across projects.
Assesses and communicates the staffing and resource needs for the practice to sector leadership.
Implements process changes in alignment with company strategies and processes to improve client experience.
Strategizes the technical needs of the practice to develop and implement appropriate tools, processes, and procedures.

Education, Experience, Licenses, Skills & Abilities

Bachelor's degree in any engineering, construction management, science, technology, marketing, or business preferred.

Ten (10) or greater years of relevant experience, with a minimum of five (5) years leadership/management experience. (e.g., personnel management, project management, program direction, strategic leadership)
Experience in Supply Chain and/or Manufacturing.
History of building strong teams to improve the client experience and drive business results.
Proven track record in engaging with clients and maintaining effective relationships over time.
Demonstrated ability to achieve measurable results based on client satisfaction.
Demonstrated understanding and participation in professional networks in the AEC industry.

Skills and abilities needed to perform the essential functions of the job.

Henderson's Core Competency outline the skills and behaviors we look for in every candidate who applies for #TeamHenderson. These skills are the backbone of decades of success as a company. Strategic leaders are expected to demonstrate a great deal of sophistication in each core skills area. Examples of how this looks in action are below.

COMMUNICATION

Drives a timely exchange of information
Breaks down communication barriers
Unites diverse ideas to achieve best results
Communicates comfortably with a wide variety of stakeholder

INTEGRITY

Leads with humility sharing lessons learned to help others
Adapts leadership style naturally in response to challenges
Demonstrates great care and consideration for others
Prioritizes candor to build trust and advance a culture of accountability

QUALITY ORIENTATION

Aligns development with company-wide technical expertise and capabilities
Communicates passion and motivates others to achieve high-quality outcomes and client experience
Empowers others to deal with ambiguity and maintain consistent standard of service and results
Engages the resources in response to areas in need of improvement

TEAMWORK/INCLUSION

Connects others to build strong networks and teams.
Promotes a culture of partnerships to increase diversity in decisions and solutions
Values the impact diversity has on company success.
Plays key role in bringing on strategic and top talent

CONTINUOUS LEARNING

Interfaces with industry leaders to maintain accurate pulse of relevant markets
Builds an environment that rewards initiative and learning
Advocates for innovative ways of doing things
Empowers others to contribute imaginative solutions and challenge the status quo
Aligns leadership development with current and future company needs

FUNCTIONAL/TECHNICAL EXPERTISE

Clarifies company goals and strategies, aligns management-level performance metrics appropriately, and provides ongoing coaching to maximize success.
Maintains relationships throughout the industry to advance company goals.
Leverages expertise and depth of experience to manage risks with opportunity.
Makes decisions in the best interest of the company.
Leads purposefully through change and empowers others to respond confidently.
Wins buy-in and consensus by building solid businesses cases.

Let's Talk Perks

We take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy.

Culture

Flexible Work Hours (Because we all need to balance work and life.)
Casual Dress Code (Be yourself, please.)
Paid Volunteer Time (We literally pay you to volunteer.)
Paid Parental Leave (Because we know both parents deserve to be there for a new child.)
Health and Wellness Initiatives (Get Fit and Stay Fit.)
Receptive and Forward Thinking Leadership (Our doors are always open.)
Clear Career Path Options (We want you to excel.)

Benefits

Industry‑leading 401K match and profit sharing (When the company succeeds, we all share in that success.)
Employee Stock Ownership Plan (Yes, our employees are the owners.)
Paid Training for Professional Development (We'll pay for the time you take getting better at what you do.)
Performance Bonuses (When you do well, we reward you for your work.)
Comprehensive and Extensive Insurance (We've got you covered.)
Paid Term Life and Disability (We've got your family covered, too.)
Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.)
Paid Time Off and Sick Time off (Take a break. You deserve it!)
Financial Wellness & Coaching Program (Financial security makes you a happier team member.)

More information can be found here - https://www.hendersonengineers.com/careers/.

Henderson Engineers, Inc. and Henderson Building Solutions are EEO Employers/Vet/Disabled and participate in the E-Verify program. Applicants for positions with Henderson Engineers/Henderson Building Solutions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment. All offers will be contingent upon completion of the hiring process including verifications and background checks as required for employment.

Pay Transparency

Individual salaries may be higher or lower than the stated range depending on factors unrelated to the applicant's race, color, religion, gender, sexual orientation, gender identity, national origin, ethnicity, age, or disability. Salary can vary from this range based on geographic cost of labor statistical differentials.

Salary ranges