Retail Pharmacy Technician - North Haven

Yale NewHaven Health; North Haven (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Yale New Haven Health is seeking a Pharmacy Technician to assist the pharmacist across prescription preparation, data entry, and customer service in a hospital pharmacy setting.

duties include processing orders, helping with third-party adjudication, and maintaining inventory and department operations. A High School Diploma or equivalent is required; completion of a pharmacy technician program or state licensure is preferred. This role is on-site in North Haven, CT.

Qualifications

• High School Diploma or equivalent required with related broad training in medical/pharmacy fields.
• Pharmacy technician program or associate degree preferred; licensure requirements per state.
• Strong customer service and communication skills essential.
• Proficiency with Microsoft Office and Excel expected.

Responsibilities

• Process and prepare prescriptions accurately and efficiently.
• Assist customers with register transactions, calls, and OTC product locations.
• Maintain department cleanliness and regulatory recordkeeping compliance.
• Support inventory management and reorder medication as needed.

Skills

Customer service

Problem solving

Communication skills

Multi-tasking

Excel

MS Office

Time management

Organizational skills

Flexibility

Willingness to learn

Education

High School Diploma or equivalent

Pharmacy technician program or associate degree

Tools

Microsoft Office

Excel

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

As a member of a High Reliability Organization (HRO), all employees are expected to practice CHAMP and STAR behaviors with the end goal of patient safety as the top priority. Individuals shall embody and uphold the ideals of the YNHHS Standards of Professional Behavior as well as practice and promote patient-centered care. This position will assist the pharmacist in all aspects of prescription preparation and delivery, including data processing, inventory management, prescription preparation, customer service, and department maintenance.

EEO/AA/Disability/Veteran

Responsibilities

• 1.1. Prescription Processing & Preparation (35%)? Accurately and efficiently locate and enter patient demographic information into pharmacy computer systems.? Ensure accurate transcription of new medication orders and processing of refill requests? Perform necessary mathematical calculations to ensure proper dosage, directions, and quantity entered and selected.? Assist in third party prescription adjudication, working closely with third party payers, medical providers, and patients to resolve issues.? Assist in prescription cost management by investigating copay assistance, discount cards, manufacturer coupons, 340-b pricing options, etc.? Accurately and efficiently pick, prepare, package, and label prescription medications for verification by the pharmacist.? Assist in the preparation and packaging of LTC prescriptions according to all regulations and policies of the department, including use of blister packaging device.
• 2.2. Customer Service and communication (30%)? Assist patients in a timely and courteous manner with register transactions? Assist patients in a timely and courteous manner with telephone calls? Assist patients with OTC product location? Responding to nursing, provider, and other members of the medical team via telephone, in-person, or electronically. Appropriately manage, triage, and follow up on various inquiries in a timely and professional manner to ensure accurate and safe medication or information delivery.? Adhere to HIPAA guidelines in all forms of communication? Awareness of all of the "non-negotiables" (10/5 rule, no venting, library voices, AIDET and the Pledge to Service of Excellence).
• 3.3. Department Maintenance (20%)? Maintain a clean work environment? Ensure compliance with all regulatory requirements pertaining to record keeping and retention? Maintain a proper stocking of all pharmacy items and supplies required for prescription preparation? Assist in opening and closing procedures of pharmacy department
• 4.4. Inventory management (15%)? Assist in the maintenance of over the counter merchandise, including stocking, pricing, ordering, facing, and removal of outdated items.? Ensure proper medication movement through rotation of stock based on expiration dates and usage patterns? Remove expired medications or soon-to-be-expiring medications from inventory as per departmental guidelines.? Properly receive medications from wholesaler and replenish pharmacy stock accurately? Perform daily cycle counts as appropriate to maintain accurate inventory information to avoid out of stock situations.? Identify items for reordering and assist in placing daily order via wholesaler

Qualifications

EDUCATION

High School Diploma or equivalent required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of associate's degree program, or pharmacy technician program.

EXPERIENCE

6-months Pharmacy technician experience or healthcare experience required, specialty/retail experience preferred. (Successful completion of an academic or military pharmacy technician training program will be considered equivalent to one year of pharmacy technician experience.)Excellent customer service and communication skills are required.

LICENSURE

Current registration/licensure or eligible for registration (obtained prior to start date) as a Pharmacy Technician in the State of employment, as outlined by the respective State regulatory agencies. Active Pharmacy Technician Certification Board (PTCB) certification, or equivalent, is required on, or within 12 months of, date of hire.

SPECIAL SKILLS

Strong customer service skills and independent problem solving is a requirement. Must have excellent verbal and written communication skills and the ability to prioritize and multitask/change tasks frequently and quickly. Must be competent with Microsoft Office applications, including Excel. Strong time management and organizational skills required. Flexibility and eagerness to learn as well as being proactive in approaching the varying needs of our patient population

PHYSICAL DEMAND

Employee must be flexible with scheduling, working evening, holiday, and weekend shifts as business needs demand.Ability to lift and transport light boxes and totes (up to 20 lbs) and be able to be on feet and move around pharmacy and hospital for majority of shift.