Retail Personal Service Provider

Essential Employment Services; Norwich (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Essential Employment Services is seeking a Retail Personal Service Provider to enhance customer experiences at our dispensary in Norwich, CT. This role involves assisting patients with product selection while ensuring compliance with state laws. Exceptional communication and a strong understanding of cannabis products are essential.

The ideal candidate will possess previous customer service experience and demonstrate the ability to work independently and as part of a team. This position offers a dynamic work environment with opportunities for personal interaction and engagement.

Qualifications

• Must be at least 21 years of age.
• Strong knowledge of cannabis products preferred.
• Excellent communication and engagement skills.

Responsibilities

• Complete compliant customer/patient transactions.
• Assist disgruntled customers/patients to Manager on Duty.
• Maintain a clean sales floor and assist with various tasks.

Skills

Customer service experience

Knowledge of cannabis products

Communication skills

Ability to handle cash

Job description

What You'll Do!

As a Retail Personal Service Provider, you will be the face of our dispensary, providing an exceptional customer experience while helping patients and customers select the right cannabis products for their needs. You'll work directly with patients to answer their questions, recommend products, and ensure compliance with all state regulations. Your role is key to creating a welcoming, informative, and professional environment for everyone who walks through our doors.

Job Responsibilities

• Complete compliant customer/patient transactions
• Assist or elevate disgruntled customers/patients to Manager on Duty
• Take out trash and assist in keeping the sales floor clean
• Confirm cash register starts and ends at $200
• Confirm accurate cash drops
• Parking lot sweeps
• Build online orders when there is downtime
• Research current products
• Clean glass fixtures
• Assist in greeter position duties when needed
• Access patient records with confidentiality

This job description is not intended to be all-inclusive. The Company reserves the right to assign or reassign duties and responsibilities to this position as business needs require.

Qualifications

• Must be at least 21 years of age or older (as required by state law).
• Previous customer service experience, preferably in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or a strong willingness to learn).
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements

• Standing for long periods: Must be able to stand for extended periods during shifts.
• Lifting and carrying: Ability to lift up to 30 pounds (e.g., restocking inventory, moving product boxes).
• Bending and reaching: Must be able to bend, squat, and reach to access products from low and high shelves.
• Manual dexterity: Ability to handle products, cash, and operate the POS system with precision.
• Walking: Must be able to move throughout the dispensary to assist customers and maintain the store's appearance.
• Clear vision and hearing: Must be able to clearly see product details, labels, and transaction information, as well as hear customer questions and concerns in a busy retail environment.
• Endurance: Ability to handle a fast-paced environment, especially during busy hours, and maintain focus throughout shifts.

This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove job duties as deemed necessary.

Essential Employment Services, Inc is an equal opportunity employer. We are committed to providing a work environment that is inclusive and free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, ancestry, disability, veteran status, or any other status protected under applicable federal, state, or local law.