Retail Personal Service Provider

Essential Employment Services; Mansfield (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Essential Employment Services seeks a Retail Personal Service Provider to be the face of our dispensary. You will guide patients and customers to select cannabis products, answer questions, and ensure regulatory compliance in a welcoming, professional environment.

The role emphasizes strong customer service, product knowledge, and the ability to work evenings, weekends, and holidays while maintaining accuracy in transactions and store standards.

Qualifications

• Must be 21+ years old as required by state law.
• Prior customer service experience, preferably in retail or cannabis-related field.
• Strong knowledge of cannabis products or a willingness to learn.
• Excellent communication skills to engage with diverse customers.
• Ability to work independently and as part of a team.
• Must pass a background check as required by state law.
• Basic math skills and cash/register handling.
• Evenings, weekends, and holidays availability.

Responsibilities

• Handle compliant customer/patient transactions.
• Assist or escalate to Manager on Duty for issues with customers.
• Maintain store cleanliness and floor appearance.
• Ensure cash register starts and ends at designated amounts (e.g., $200).
• Verify accurate cash drops.
• Conduct parking lot sweeps when needed.
• Build online orders during downtime.
• Research current products to provide informed recommendations.
• Clean glass fixtures and maintain display cleanliness.
• Assist in Greeter duties when required.
• Access patient records with confidentiality.

Skills

Customer service

Cannabis knowledge

Communication

Teamwork

Cash handling

Flexibility

Job description

Who We Are

At our core, we believe in the power of unity and purpose. Together, we stand to produce safe, affordable, and sustainable products that enhances the well-being of all, including medical patients and adult-use co communities.

Our mission is to drive responsible growth across every link of our value chain, expanding both vertically and horizontally through innovation, efficiency, and integrity. With a focus on multi-state operations, we're committed to creating meaningful impact for our customers, employees, and communities.

We are guided by our core values, which define how we work and who we are:

• Mutual Trust, Respect, and Dignity in every interaction.
• Best-in-Class Performance with Accountability and Care.
• A Culture of Inclusion that Celebrates Diversity and Belonging.
• A Winning Team Built on Integrity, Collaboration, and Purpose.

Together, we are shaping a responsible and sustainable future - one rooted in quality, compassion, and shared success.

What You'll Do!

As a Retail Personal Service Provider, you will be the face of our dispensary, providing an exceptional customer experience while helping patients and customers select the right cannabis products for their needs. You'll work directly with patients to answer their questions, recommend products, and ensure compliance with all state regulations. Your role is key to creating a welcoming, informative, and professional environment for everyone who walks through our doors.

Job Responsibilities:

• Complete Compliant Customer/Patient transactions
• Assist or escape disgruntled customers/patients to Manager on Duty
• Take out trash and assist in keeping the sales fl floor clean
• Confirm cash register begins and ends at $200
• Confirm accurate cash drops
• Parking Lot Sweeps
• Build online orders (when there is downtime)
• Research current products
• Clean glass fixtures
• Assist in Greeter position duties when needed
• Access patient records with confidentiality

This job description is not intended to be all-inclusive. The Company reserves the right to assign or reassign duties and responsibilities to this position as business needs require.

Qualifications:

• Must be at least 21 years of age or older (as required by state law).
• Previous customer service experience, preferably in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or a strong willingness to learn).
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Standing for Long Periods: Must be able to stand for extended periods during shifts.
• Lifting and Carrying: Ability to lift up to 30 pounds (e.g., restocking inventory, moving product boxes).
• Bending and Reaching: Must be able to bend, squat, and reach to access products from low and high shelves.
• Manual Dexterity: Ability to handle products, cash, and operate the POS system with precision.
• Walking: Must be able to move throughout the dispensary to assist customers and maintain the store's appearance.
• Clear Vision and Hearing: Must be able to clearly see product details, labels, and transaction information, as well as hear customer questions and concerns in a busy retail environment.
• Endurance: Ability to handle a fast-paced environment, especially during busy hours, and maintain focus throughout shifts.

This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove job duties as deemed necessary.

Essential Employment Services, Inc is an equal opportunity employer. We are committed to providing a work environment that is inclusive and free from discrimination and harassment. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, ancestry, disability, veteran status, or any other status protected under applicable federal, state, or local law.