Retail Personal Banker II - Rosemont

Fifth Third; Rosemont (IL); On-site; USD 44,000 - 73,000; Full time

Job summary

Fifth Third Bank in Rosemont, IL is seeking a Retail Personal Banker II to deliver an exceptional customer experience by building and maintaining relationships with existing and prospective customers. You will assess financial needs and offer solutions across the lifecycle using a consultative sales and service approach.

Key duties include analyzing credit data, collaborating with internal partners to meet needs, and ensuring adherence to our Code of Business Conduct and risk controls while

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in financial industry a plus.
• Ability to analyze credit and financial information and to professionally represent the bank.

Responsibilities

• Create a memorable customer experience by cultivating and maintaining relationships with a book of business through proactive outreach.
• Use a consultative approach to uncover needs and tailor recommendations and advice.
• Maintain knowledge of products, services, and processes and work with internal partners to meet customer needs.
• Analyze customer credit data and financial information to align solutions with needs.
• Follow the bank's Code of Conduct and Ethics and manage risk in daily activities.

Skills

Sales experience

Customer relationship building

Credit analysis

Communication skills

Business acumen

Decision making

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES & RESPONSIBILITIES:Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriateUse of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/adviceMaintain working knowledge of products, services, and processes offeredWork collaboratively with internal partners to ensure customer's needs are met and all problems are resolvedAnalyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needsProvide customer support needed reinforcing the value of current and new technologyFollow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the BancorpOther duties as assignedMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experienceExperience in a sales environment required; experience in financial industry a plusDemonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationshipsAbility to professionally represent Fifth Third Bank in verbal and written communicationCapable of analyzing credit and financial informationExhibits business acumenDemonstrated ability in making sound decisionsThis position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this positionWORKING CONDITIONS:Normal office environmentExtended viewing of computer screensPeriodic travel within the Bancorp footprint to attend meetings and/or trainingRetail Personal Banker II - RosemontTotal Base Pay Range 44,300.00 - 73,000.00 USD AnnualAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.LOCATION - Rosemont, Illinois 60018Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.