Retail Personal Banker II

Fifth Third Bank; Traverse City (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Traverse City, MI is seeking a Personal Banker II to deliver an exceptional customer experience by building lasting relationships and understanding customers' financial needs. You will provide solutions across the lifecycle using a consultative sales and service approach.

The role emphasizes risk awareness, accurate financial assessments, collaboration with internal partners, and adherence to policies. Occasional travel for meetings and training may be required.

Qualifications

• High School Diploma or GED required; 1 year of customer service experience or college degree considered.
• Sales experience preferred; experience in financial services is a plus.
• Ability to analyze credit and financial information to match customers with appropriate solutions.
• S.A.F.E. Act registration required at time of employment via NMLS.

Responsibilities

• Cultivate and maintain relationships with a book of customers; proactive outreach.
• Use consultative approach to identify customer needs and tailor recommendations.
• Maintain knowledge of Fifth Third Bank products and processes.
• Collaborate with internal partners to resolve issues and meet customer needs.
• Analyze customer credit data to ensure suitable financial solutions.
• Support customer adoption of technology and banking services.
• Adhere to Bank policies and ethical standards; model appropriate behavior.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Financial analysis

Communication

NMLS/Safety Act compliance

Education

High School Diploma or GED

College degree (optional)

Job description

GENERAL FUNCTION:

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
• Experience in a sales environment required; experience in financial industry a plus
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

WORKING CONDITIONS:

• Normal office environment
• Extended viewing of computer screens
• Periodic travel within the Bancorp footprint to attend meetings and/or training
• Retail Personal Banker II

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Traverse City, Michigan 49684

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, militar