Retail-Party and Event Host

The Michael's Companies; Canton (GA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

Job summary

The Michaels Companies in Canton, GA is seeking an Event Coordinator to plan and host kids' birthday parties and in-store events, delivering a stress-free, fun experience for guests.

You will engage customers of all ages, teach craft projects, handle face painting, and upsell party add-ons, while upholding store standards, safety, and SOPs.

Qualifications

• Energetic, enthusiastic personality.
• Ability to handle job stress and interact effectively with guests and coworkers.
• Excellent people skills.
• Experience working with children and children's events.
• Strong verbal, written and nonverbal communication; active listening.
• Organizational, interpersonal and creative problem-solving skills.
• Retail or customer service experience required.

Responsibilities

• Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store.
• Deliver friendly customer service and help customers shop and find what they need.
• Ensure fast and friendly checkout experience and complete operational tasks (truck unload, merchandising, recovery).
• Plan multiple events at once; engage clients aged 4–94+ in fun, creative activities (crafts, face painting).
• Facilitate party add-ons (goody bags, balloons) to company standards.
• Communicate events with clients and store team; handle emails, calls, and paperwork as needed.

Skills

Energetic personality

Stress management

People skills

Experience with children

Communication skills

Organizational skills

Retail/customer service

Job description

Location

Store - ATL-CANTON, GA

Responsibilities

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. Event Coordination Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities. Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client’s feedback and needs. Create backup or emergency plans to be executed as needed. Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event. Customer Experience Help customers shop, locate products, and provide them with solutions. Provide fast and friendly check out experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customer on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck un-load, stocking and planogram (POGs) processes. Complete merchandise recovery and maintenance. Perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production. Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Preferred Type of experience the job requires Energetic and enthusiastic and personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
• Must have excellent people skills.
• Must have experience working with children and children’s events.
• Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Must have organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements

Work Environment Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Public retail store setting

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

About the Company

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

Benefits

Michaels offers a range of benefits to support team members and their families.

• Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options.
• All team members enjoy everyday perks such as employee discounts and access to partner discount programs.
• Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer.

We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together