Retail Parts ProStore 9548

Advance Auto Parts; Tallahassee (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in Tallahassee is seeking a Retail Parts Pro to support DIY customers with expert automotive knowledge and sales skills. Responsibilities include managing DIY services, ensuring customer satisfaction, and assisting with inventory processes. The ideal candidate has 3-5 years of experience in automotive parts, strong communication skills, and a valid driver’s license. This position offers growth opportunities in a dynamic retail environment.

Qualifications

• Expert knowledge of automotive systems.
• Proven sales ability and customer transactions fulfillment.
• Strong ability to communicate in English; Spanish is a plus.
• Basic math skills for parts calculations.
• Strong organizational skills and ability.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including battery installation.
• Ensure high standards of customer service.
• Assist with the store inventory processes.
• Maintain cleanliness of the store.

Skills

Knowledge of automotive systems

Sales ability

Customer service skills

Organizational skills

Diagnostic ability

Communication skills

Ability to use Microsoft software

Education

3-5 years of automotive parts experience

Valid driver’s license

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from special order, FDO, second‑source and other channels, and in‑depth knowledge of store inventory and maintenance processes.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes: truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately (add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals).
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Certificates, Licenses, Registrations

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

ASE P2 certified or ASE‑ready equivalent.

Physical Demands

Information not provided.

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https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.