Retail Parts ProStore 9416

Advance Auto Parts; Miami (FL); Presencial; USD 35.000 - 50.000; Jornada completa

Descripción de la vacante

An automotive retail company in Miami seeks a Retail Parts Pro to enhance customer service and manage DIY sales processes. The ideal candidate will have 3-5 years of automotive parts experience, strong sales abilities, and knowledge of automotive systems. This full-time role involves achieving sales goals, assisting customers, and managing store inventory, with expectations for friendly communication and effective relationship-building skills.

Formación

• 3-5 years of prior automotive parts experience necessary.
• Ability to read and interpret documents such as safety rules and operating instructions.
• Strong organizational skills and effective communication.

Responsabilidades

• Provide exceptional customer service for DIY customers.
• Achieve sales goals and manage DIY service tasks.
• Assist in store inventory processes and maintain cleanliness.

Conocimientos

Customer communication

Parts sourcing

Automotive system knowledge

Sales skills

Diagnostic equipment usage

Educación

Certificates or Licenses related to automotive

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The role can perform advanced identification, troubleshooting, and project assistance for DIY customers. The role can source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations.

Physical Demands

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