Retail Parts ProStore 9012

Advance Auto Parts; Germantown (MD); On-site; USD 27,483 - 30,238; Full time

Benefits offered by this job

Employee discounts

Health benefits

Job summary

A leading automotive parts retailer in Germantown, MD, is seeking a full-time Retail Parts Pro. This role requires expert automotive system knowledge, strong sales abilities, and effective customer communication. The ideal candidate will assist DIY customers with various automotive parts and services, ensuring high standards in customer service and store presentation. Competitive compensation of $19.95 - $21.95 per hour is offered.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to speak and write effectively in English; Spanish is a plus.
• Strong diagnostic ability of automotive systems.

Responsibilities

• Provide excellent customer service during DIY visits and calls.
• Achieve sales goals and manage DIY services.
• Maintain high standards of store cleanliness and inventory.

Skills

Automotive system knowledge

Sales ability

Customer service skills

Communication skills

Organizational skills

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc. In-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

Compensation Range

19.95 USD PER HOUR - 21.95 USD PER HOUR

Benefits Information

Benefits information can be reviewed on the company website.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.