Retail Parts ProStore 9004

Advance Auto Parts; Mount Rainier (MD); On-site; USD 25,003 - 27,496; Full time

Benefits offered by this job

Various employee benefits

Job summary

A leading automotive retailer is seeking a Retail Parts Pro in Mount Rainier, MD. This full-time position requires knowledge of automotive systems and a strong sales background. Responsibilities include aiding DIY customers, achieving sales goals, and managing store inventory. Ideal candidates will have 3-5 years of experience, outstanding customer service skills, and effective communication abilities. The compensation range is $18.15 - $19.96 per hour.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with fulfillment of customer transactions.
• Strong organizational skills.

Responsibilities

• Provide a great selling experience for DIY customers.
• Achieve sales goals and service objectives.
• Maintain store appearance and cleanliness.

Skills

Automotive systems knowledge

Customer service skills

Sales skills

Diagnostic skills

Inventory systems operation

Basic math proficiency

Microsoft Word

Microsoft Excel

Education

Driver's License

ASE Certification (preferred)

Job description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations

Driver's License

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

ASE certification preferred, but not required.

Compensation Range

18.15 USD per hour - 19.96 USD per hour.

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

California Residents Click Below For Privacy Notice

https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail