Retail Parts ProStore 8786

Advance Auto Parts; Cranberry Township (Butler County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Cranberry Township. This full-time role involves providing expert automotive knowledge, assisting DIY customers, and ensuring high levels of customer service. Candidates should have 3-5 years of automotive parts experience and strong communication skills. ASE Certification is preferred but not required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Ability to read and interpret safety rules and manuals.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.

Skills

Automotive systems knowledge

Customer communication

Parts lookup systems

POS system operation

Education

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It can perform advanced identification, troubleshooting, and project assistance for DIY customers, source parts from numerous places including special order, FDO, and second source, and has in-depth knowledge of the store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, diagnostic ability to include internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions written, orally, or in diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft Word and Excel proficiently
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience.

Education

Certificates, licenses, and registrations.

Must have a valid driver's license.

ASE Certification Preferred, But Not Required.

Physical Demands

No specific physical demands were listed.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.