Retail Parts ProStore 8615

Advance Auto Parts; Franklin (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A prominent automotive retail company is hiring a Retail Parts Pro in Franklin, Indiana. This full-time position involves supporting customers with expert knowledge of automotive parts and systems, achieving sales goals, and ensuring high standards of service. Prospective candidates should have extensive automotive experience and the ability to provide excellent customer service. ASE certification is preferred. The environment demands effective communication and strong organizational skills.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to read and interpret safety rules and procedure manuals.
• Experience in customer transaction fulfillment.

Responsibilities

• Provide high-quality service for DIY customers.
• Achieve personal sales goals and maintain store appearance.
• Assist in inventory processes and store cleanliness.

Skills

Automotive systems knowledge

Friendly communication

Sales skills

Diagnostic ability

Organizational skills

Education

Valid driver's license

ASE certification

Tools

Microsoft Office (Word and Excel)

Job description

Job Description

What is a Retail Parts Pro?

A professional‑level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system and part knowledge. The Retail Parts Pro must be able to identify, troubleshoot, and provide project assistance to DIY customers, source parts from multiple sources (special order, FDO, second source, etc.), and possess in‑depth knowledge of store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck putaway, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability for internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft Office effectively (Word and Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver's license.

ASE certification preferred, but not required.

Physical Demands

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Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Motor Vehicle Manufacturing and Retail

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