Retail Parts ProStore 8598

Advance Auto Parts; Lafayette (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

A leading automotive retailer is seeking a Retail Parts Pro for their Lafayette, Louisiana store. This full-time role focuses on delivering outstanding customer service and selling automotive parts while maintaining high standards and managing store operations. Candidates should have strong sales abilities, advanced automotive knowledge, and the ability to work flexible hours. Ideal for those with 3-5 years of automotive experience and a valid driver's license.

Qualifications

• Must have effective communication and relationship-building skills.
• Strong organizational skills to manage tasks efficiently.
• Ability to work varied hours including evenings and weekends.
• Must have a valid driver's license.
• ASE certification preferred but not required.

Responsibilities

• Provide exceptional service for DIY customers.
• Achieve sales goals and manage DIY services.
• Maintain store cleanliness and inventory processes.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities including safety and opening/closing duties.
• Assist in inventory processes and maintain store cleanliness.

Skills

Automotive system knowledge

Customer service skills

Parts lookup abilities

Sales skills

Communication skills

Safety awareness

Sales ability

Diagnose automotive issues

Team collaboration

ASE P2 awareness

Education

Valid driver's license

ASE Certification Preferred

3-5 years automotive parts experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role has the ability for advanced identification, trouble‑shooting, and project assistance for DIY customers. It sources parts from numerous places, including special order, FDO, second source, etc. The role has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

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Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries: Motor Vehicle Manufacturing and Retail