Retail Parts ProStore 8411

Advance Auto Parts; West Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer in South Carolina seeks a Retail Parts Pro. This full-time role involves engaging with DIY customers, managing store inventory, and providing excellent service. Candidates should have 3-5 years of automotive parts experience and strong sales abilities. ASE certification is preferred but not required. Opportunities for hands-on work including battery installations are available.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to communicate effectively in English; Spanish is a plus.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage inventory processes and store cleanliness.
• Assist with battery installation, testing, and wiper installs.

Skills

Automotive system knowledge

Customer service skills

Sales ability

Diagnostic ability

Microsoft Office skills

Organizational skills

Education

Valid driver's license

ASE Certification Preferred (not required)

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It involves advanced identification, troubleshooting and project assistance for DIY customers, sourcing parts from special order, FDO, second source, and similar means, and maintaining in‑depth knowledge of store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• Must have a valid driver's license
• Certificates, Licenses, Registrations (e.g., ASE Certification Preferred, but not required)

Physical Demands

Not specified in detail.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state or local protected class.