Retail Parts ProStore 8350

Advance Auto Parts; Williamsburg (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Kentucky is seeking a Retail Parts Pro. This full-time position involves providing superior customer service, managing DIY services, and achieving sales goals. Ideal candidates have 3–5 years of automotive parts experience, knowledge of store systems, and strong communication skills. Proficiency in Microsoft Office and a valid driver's license are required.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with fulfillment of customer transactions.
• Must possess a valid driver's license.

Responsibilities

• Provide excellent customer service for DIY customers.
• Achieve personal and store sales goals.
• Assist in managing DIY services such as battery installation.

Skills

Automotive systems knowledge

Customer communication

Parts and diagnostic skills

Microsoft Office proficiency

Strong organizational skills

Bilingual (English and Spanish)

Education

High school diploma or equivalent

ASE Certification (preferred)

Job description

Retail Parts Pro

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It involves advanced identification, troubleshooting and project assistance for DIY customers, sourcing parts from special order, FDO, second source, etc., and in‑depth knowledge of store inventory and maintenance processes. This full‑time position supports sales, customer service, and operational tasks.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing and wiper installs.
• Maintain high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts and back‑stock.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Speak and write English; Spanish a plus. Communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3–5 years of prior automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education

Must possess a valid driver's license.

Certificates, Licenses, Registrations

ASE Certification Preferred, But Not Required.

Physical Demands

Physical demands are typical for a store environment, requiring standing, lifting and other tasks.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.