Retail Parts ProStore 8189

Advance Auto Parts; Webster (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Webster, Texas is seeking a Retail Parts Pro to deliver quality service to DIY customers. The role emphasizes automotive systems knowledge and sales skills, requiring 3-5 years of experience. The ideal candidate will possess excellent communication abilities and manage various customer services. This full-time position offers comprehensive responsibilities and opportunities for customer interaction.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with a history of fulfilling customer transactions.
• Ability to communicate effectively in English; Spanish a plus.

Responsibilities

• Provide exceptional customer service to DIY customers.
• Achieve personal and store sales goals.
• Manage DIY services and ensure store cleanliness.

Skills

Automotive system knowledge

Customer service skills

Parts identification skills

Sales skills

Diagnostic ability

Education

Valid driver’s license

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional‑level sales position capable of supporting the advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge, and the ability to perform advanced identification, troubleshooting and project assistance for DIY customers.

The role must source parts from a variety of sources including special order, FDO, second source, etc., and have in‑depth knowledge of store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3–5 years of prior automotive parts experience and proven sales ability with a history of fulfilling customer transactions.

Education & Certifications

Must have a valid driver’s license. ASE certification preferred, but not required.

Physical Demands

Physical demands are consistent with the requirements of a retail parts sales role.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.

Additional Information

California residents: https://jobs.advanceautoparts.com/us/en/disclosures

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