Retail Parts ProStore 8147

Advance Auto Parts; Pryor Creek (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Job summary

A retail automotive parts provider seeks a Retail Parts Pro to excel in customer service and sales. The role involves assisting DIY customers with automotive needs, managing various store services, and maintaining inventory. The ideal candidate will possess strong automotive knowledge and expert sales skills, backed by 3-5 years of relevant experience. This full-time position is pivotal in enhancing customer satisfaction and achieving sales goals in a dynamic retail environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Proven sales ability with prior experience in customer transactions.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services such as battery installation and testing.
• Ensure high standards of customer service and store appearance.

Skills

Automotive system knowledge

Customer service skills

Proficiency with inventory systems

Basic math skills

Education

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It can advance identification, troubleshooting, and project assistance for DIY customers, source parts from multiple channels including special orders, FDO, and second source, and has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication and customer service.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Proficiency with inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3‑5 years of prior automotive parts experience; proven sales ability with past experience in fulfilling customer transactions.

Education & Certifications

Must have a valid driver's license.

ASE Certification Preferred, but not required.

Physical Demands

Position requires standing, walking, lifting up to 50 lbs, and working in a fast‑paced retail environment.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing and Retail

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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