Retail Parts ProStore 7792

Advance Auto Parts; Hurst (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retail company in Texas is seeking a Retail Parts Pro to provide an exceptional customer experience and support DIY customers. Applicants should possess strong automotive knowledge, customer service skills, and a valid driver's license. This full-time position requires a minimum of 3-5 years of automotive parts experience and proficiency in Microsoft Office. Competitive salary and benefits available.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must communicate effectively in English; Spanish is a plus.
• Understand and execute written instructions.

Responsibilities

• Provide customer service and achieve sales goals.
• Manage DIY services and maintain store appearance.
• Assist in store inventory processes.

Skills

Automotive systems knowledge

Customer communication

Sales skills

Organizational skills

Microsoft Office proficiency

Education

Valid driver's license

ASE Certification (preferred)

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can provide advanced identification, troubleshooting and project assistance for DIY customers. It is able to source from numerous places including special order, FDO, second source, etc. It has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education

Must have a valid driver's license. ASE Certification Preferred, but not required.

Certificates, Licenses, Registrations

Valid driver's license required.

Physical Demands

Physical demands are a normal part of the job. The employee will be required to stand, walk and lift heavy items.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.