Retail Parts ProStore 7690

Advance Auto Parts; Meriden (CT); On-site; USD 25,003 - 27,496; Full time

Job summary

A retail automotive parts company in Meriden, CT is seeking a Retail Parts Pro to provide exceptional customer service and support. The candidate should have 3-5 years of experience in automotive parts and a valid driver's license. Responsibilities include managing DIY services and achieving sales goals. The position offers a pay range of $18.15 to $19.96 per hour with benefits.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Communicate effectively and build strong relationships.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation.

Skills

Automotive systems knowledge

Sales ability

Customer relationship skills

Organizational skills

Diagnostic ability

Microsoft Office skills

Safety knowledge

Education

Valid driver's license

3-5 years automotive parts experience

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The role also sources parts from multiple locations including special order, FDO, and second sources, and has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities – task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations
Must have a valid driver's license

ASE Certification Preferred, But Not Required

None specified

Physical Demands

None specified

Compensation Range

18.15 USD PER HOUR - 19.96 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.