Retail Parts ProStore 7675

Advance Auto Parts; Plymouth (MA); On-site; USD 25,003 - 27,496; Full time

Job summary

A retail automotive parts company in Plymouth, Massachusetts is seeking a Retail Parts Pro for a full-time position. The successful candidate will provide excellent customer service, manage inventory, and utilize advanced automotive systems knowledge. Ideal applicants have 3-5 years of automotive parts experience and proven sales ability. Compensation ranges from $18.15 to $19.96 per hour with a focus on DIY customer assistance.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Must possess ASE P2 certification or be ASE ready equivalent.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.

Skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating inventory systems and store equipment

Parts and automotive system knowledge skills

Operating POS and Parts lookup systems

Expert at testing and diagnostic equipment for DIY services

Advanced selling skills for DIY

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc. The role has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls


• Achieve personal / store sales goals and service objectives


• Manage DIY services including battery installation, testing, wiper installs, etc.


• Ensure high standards of customer service and store appearance standards


• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.


• Store cleanliness including floors, bathrooms, facing, dusting, parking lot


• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication


• Ability to locate and stock parts


• Safety knowledge and skills


• Operating inventory systems and store equipment


• Parts and automotive system knowledge skills


• Operating POS and Parts lookup systems


• Expert at testing and diagnostic equipment for DIY services


• ASE P2 certified or ASE ready equivalent


• Advanced solution, project and product quality recommendation ability


• Advanced parts lookup and sourcing


• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability including internal engine, suspension, brakes, electronic, exhaust, etc.


• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence


• Understand and execute instructions furnished in written, oral, or diagram form


• Successfully complete the Parts Knowledge Assessment


• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals


• Use Microsoft software effectively (Word, Excel required)


• Strong organizational skills


• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

Compensation Range

18.15 USD PER HOUR – 19.96 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

Privacy Notice

https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail