Retail Parts ProStore 7667

Advance Auto Parts; Ayden (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Advance Auto Parts in Ayden, NC is seeking a Retail Parts Pro to support DIY customers with expert store systems knowledge, advanced parts knowledge, and precise troubleshooting. This full-time role requires strong sales skills and the ability to source from multiple channels, including special orders.

Must have 3-5 years automotive parts experience, valid driver's license, and ASE P2 or ready-equivalent certification.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability and fulfillment of customer transactions.
• Valid driver's license.
• Ability to source from multiple channels including special orders.
• ASE P2 certification or ASE-ready equivalent.
• Strong written and verbal English communication.
• Proficient with store systems and Microsoft Office.

Responsibilities

• Provide GAS2 selling experience for DIY customers and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installations and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder duties including opening/closing and safety.
• Assist inventory processes and keep store clean and organized.
• Support in-store inventory tasks and maintain order.

Skills

GAS2 selling experience

Parts knowledge

Advanced selling skills

Diagnostic equipment familiarity

Customer service excellence

English communication

Spanish a plus

Ability to work evenings/weekends

Safety awareness

Parts sourcing

Education

ASE P2 certification

Tools

POS systems

Parts lookup systems

Microsoft Word

Excel

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Certificates, Licenses, Registrations

Must have a valid driver's license

Physical Demands

We comply with all applicable federal, state, and local laws.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.