Retail Parts ProStore 7596

Advance Auto Parts; Westerville (OH); On-site; USD 20,595 - 22,661; Full time

Job summary

A leading retail automotive parts provider is seeking a Retail Parts Pro in Westerville, Ohio. This full-time position involves providing exceptional customer service to DIY customers, managing inventory, and applying automotive expertise to ensure an excellent shopping experience. Candidates should have prior automotive parts experience and strong sales abilities. The role offers a competitive compensation range of $14.95 to $16.45 per hour.

Qualifications

• Experience with automotive systems, with diagnostic capabilities.
• Ability to communicate effectively in English; Spanish is a plus.
• Strong organizational skills and ability to execute written instructions.

Responsibilities

• Provide excellent customer service for DIY customer visits.
• Manage DIY services and ensure store cleanliness.
• Assist in store inventory processes and support sales goals.

Skills

Automotive system knowledge

Sales ability

Customer communication

Inventory management

Basic math skills

Education

ASE Certification Preferred

3-5 years of prior automotive parts experience

Tools

Microsoft Office (Word, Excel)

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It can identify, troubleshoot, and provide project assistance for DIY customers. It sources parts from numerous places, including special order, FDO, second source, etc. The role has in-depth knowledge of store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Must have a valid driver’s license

Education & Certifications

Certificates, Licenses, Registrations

ASE Certification Preferred, but not required

Physical Demands

Physical demands not explicitly listed in original content.

Compensation Range

$14.95 USD per hour – $16.45 USD per hour

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industry

Motor Vehicle Manufacturing and Retail