Retail Parts ProStore 7430

Advance Auto Parts; Wellsburg (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive retailer in Wellsburg is seeking a Retail Parts Pro to provide exceptional customer service and manage DIY services. Candidates should have extensive automotive knowledge and 3-5 years of experience in the industry. A valid driver's license is necessary, and while ASE certification is preferred, it is not required. The role offers full-time hours and emphasizes strong communication and organizational skills.

Qualifications

• 3-5 years of prior automotive parts experience is preferred.
• Ability to communicate effectively in English; Spanish is a plus.
• Must understand instructions in various forms.

Responsibilities

• Provide excellent customer service for DIY customers.
• Achieve sales goals and service objectives.
• Manage DIY services such as battery installations.

Skills

Automotive systems knowledge

Customer service skills

Inventory management

Communication skills

Mathematical skills

Organizational skills

Education

Valid driver's license

ASE Certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can identify, troubleshoot, and assist DIY customers with projects. It sources parts from various places including special order, FDO, second source, etc. It has in‑depth knowledge of store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience

Education

Certificates, Licenses, Registrations

Requirements

Must have a valid driver’s license

ASE Certification Preferred, But Not Required

Physical Demands

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.