Retail Parts ProStore 7320

Advance Auto Parts; Cedar Grove (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

An automotive parts retailer is looking for a Retail Parts Pro in Cedar Grove, WV. This full-time position involves supporting DIY customers by providing expert knowledge on automotive parts, ensuring exceptional customer service, and achieving sales goals. Candidates with 3-5 years of experience in automotive parts and strong communication skills will excel in this role. ASE certification is preferred but not required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to read and interpret safety rules and operating instructions.
• Successfully complete the Parts Knowledge Assessment.

Responsibilities

• Provide exceptional customer service for DIY customers.
• Achieve personal and store sales goals.
• Manage DIY services including battery installation.

Skills

Friendly communication

Parts and automotive system knowledge

Safety knowledge and skills

Operating inventory systems

Strong organizational skills

Diagnostic ability

Advanced selling skills for DIY

Education

Certificates, Licenses, Registrations

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

POS and Parts lookup systems

Job description

Professional level sales position capable of supporting advanced functions of the DIY business.

The role possesses expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It includes advanced identification, trouble‑shooting and project assistance for DIY customers, sourcing from multiple channels (special order, FDO, second source, etc.). The role also has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations.

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

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https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.