Retail Parts ProStore 7214

Advance Auto Parts; Cleveland (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive parts retailer in Cleveland, TN is seeking a Retail Parts Pro to enhance customer experience through expert advice and support. This full-time sales role requires knowledge of automotive systems and excellent communication skills. Responsibilities include assisting DIY customers, achieving sales goals, and managing store inventory. Applicants should have prior automotive parts experience and a valid driver’s license. Competitive salary and opportunities for growth are offered.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with customer transaction fulfillment.
• Ability to read and interpret safety rules and manuals.

Responsibilities

• Provide exceptional customer service and support.
• Manage DIY services including installations and testing.
• Achieve personal and store sales goals.

Skills

Automotive system knowledge

Parts and inventory management

Customer service skills

Diagnostic ability

Sales skills

Basic math skills

Microsoft Office proficiency

Friendly communication

Education

Valid driver's license

ASE Certification (preferred)

Job description

2 days ago Be among the first 25 applicants

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can identify, troubleshoot and provide project assistance for DIY customers. The role can source from multiple locations including special order, FDO, second source, etc. They have in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Motor Vehicle Manufacturing and Retail