Retail Parts ProStore 6826

Advance Auto Parts; Chicago (IL); On-site; USD 25,003 - 27,496; Full time

Benefits offered by this job

Competitive hourly wage

Opportunity for overtime

Employee discounts

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Chicago. This full-time role involves providing exceptional service for DIY customers, managing store sales goals, and assisting with automotive projects. Ideal candidates will have 3-5 years of parts experience, strong sales skills, and the ability to work effectively with customers in a fast-paced environment. A valid driver's license is required.

Qualifications

• Strong organizational skills and ability to manage time effectively.
• Ability to work various shifts including days, evenings, and weekends.

Responsibilities

• Provide a high level of customer service during DIY customer visits.
• Manage DIY service tasks such as battery installations and testing.
• Maintain store cleanliness and inventory processes.

Skills

Automotive systems knowledge

Customer service skills

Diagnostic abilities

Sales skills

Organizational skills

Microsoft Office proficiency

Effective communication

Education

3-5 years of automotive parts experience

Valid driver's license

Job description

4 days ago Be among the first 25 applicants

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role can identify, troubleshoot and provide project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations.

Must have a valid driver's licence.

ASE Certification Preferred, But Not Required

Physical Demands

Compensation Range

18.15 USD PER HOUR - 19.96 USD PER HOUR

Benefits Information

Benefits at https://jobs.advanceautoparts.com/us/en/benefits

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.