Retail Parts ProStore 6335

Advance Auto Parts; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading automotive parts retailer in Memphis is seeking a full-time sales professional to provide exceptional service and support for DIY customers. The ideal candidate should have 3-5 years of automotive parts experience and a strong sales ability. Responsibilities include achieving sales goals, assisting with DIY services, and managing store inventory. Basic math and Microsoft software skills are required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with customer transactions.
• Ability to communicate effectively in English.
• Proficient with Microsoft Word and Excel.
• Must pass Parts Knowledge Assessment.

Responsibilities

• Provide excellent customer service during visits and calls.
• Achieve sales goals and service objectives.
• Assist with DIY services such as battery installation.
• Maintain high customer service standards and store appearance.
• Assume key holder duties: opening/closing, safety.
• Assist in inventory: truck put away, cycle counts.
• Maintain store cleanliness: floors, bathrooms, parking lot.
• Provide DIY services including installations.

Skills

Automotive systems knowledge

Customer service

Parts lookup and sourcing

Sales skills

Microsoft Excel

Math proficiency

Organizational skills

Flexible schedule (days/evenings/week-

Education

Valid driver’s license

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Diagnostic equipment

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from multiple locations (special order, FDO, second source, etc.), and in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively with customers, peers and management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately (add, subtract, multiply, divide).
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3‑5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Valid driver’s license required.
• ASE Certification Preferred (but not required).

Physical Demands

Standard retail work including frequent lifting and standing.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.