Retail Parts ProStore 6249

Advance Auto Parts; Clinton (MD); On-site; USD 25,003 - 27,496; Full time

Benefits offered by this job

Competitive hourly rate

Employee benefits

Job summary

A leading automotive retailer is seeking a Retail Parts Pro in Clinton, Maryland. The role involves delivering exceptional customer service and managing DIY services. Ideal candidates will have 3-5 years of automotive parts experience, strong sales abilities, and knowledge of automotive systems. The position offers an hourly rate of $18.15 to $19.96, and qualifications include a valid driver's license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to speak and write English, Spanish a plus.
• Strong diagnostic ability with automotive systems.

Responsibilities

• Provide GAS2 selling experience to customers.
• Manage DIY services including battery installations.
• Ensure high customer service standards.

Skills

Automotive systems knowledge

Customer service skills

Parts lookup skills

Sales skills

Organizational skills

Education

High school diploma or equivalent

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• Must have a valid driver's license

ASE Certification Preferred, But Not Required

• ASE P2 certified or ASE ready equivalent

Physical Demands

Physical demands are typical for a retail environment, including frequent lifting of parts, standing for extended periods, and walking throughout the store.

Compensation Range

18.15 USD PER HOUR - 19.96 USD PER HOUR

Benefits Information

Benefits information can be viewed at: https://jobs.advanceautoparts.com/us/en/benefits

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.