Retail Parts ProStore 6069

Advance Auto Parts; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

A leading automotive parts retailer in Milwaukee is seeking a knowledgeable Retail Parts Pro to enhance DIY customer experiences. This full-time role involves supporting sales goals through expert automotive knowledge and exceptional customer service. The ideal candidate will possess strong communication skills and 3-5 years of relevant experience. ASE certification is preferred. The position offers a dynamic workplace with varied hours.

Qualifications

• Must have strong knowledge of automotive systems and diagnostics.
• Ability to communicate effectively in English; Spanish is a plus.
• Successful completion of the Parts Knowledge Assessment.
• Ability to read and interpret safety rules and maintenance instructions.
• Excellent customer service and product knowledge.

Responsibilities

• Provide excellent customer service and meet sales goals.
• Manage DIY services including battery installation and testing.
• Maintain store cleanliness and high appearance standards.
• Assume key holder responsibilities.
• Maintain store cleanliness and safety; open/close duties.

Skills

Automotive systems knowledge

Sales ability

Customer service skills

Inventory management skills

Communication skills

Education

3-5 years of prior automotive parts experience

Valid driver's license

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Inventory systems

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It is responsible for advanced identification, troubleshooting and project assistance for DIY customers, sourcing parts from multiple channels, and maintaining an in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success: 3‑5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver’s license.

ASE Certification Preferred, but not required.

Physical Demands

[Insert physical demands description here]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.