Retail Parts ProStore 6052

Advance Auto Parts; Carthage (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retailer is looking for a Retail Parts Pro to provide exceptional service to DIY customers. The role requires in-depth automotive knowledge and sales experience, along with strong customer communication skills. Join a full-time position that offers opportunities for growth and development in a dynamic retail environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Proven sales ability with past experience in customer transactions.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including installation and testing.
• Ensure high standards of customer service.

Skills

Automotive system knowledge

Customer relationship skills

Sales skills

Parts lookup abilities

Microsoft Office proficiency

Organizational skills

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It can identify, troubleshoot, and assist DIY customers with projects. The role sources parts from multiple vendors including special order, FDO, and second source. It has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operate inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operate POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Certificates, Licenses, Registrations

Must have a valid driver's license

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Motor Vehicle Manufacturing and Retail

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