Retail Parts ProStore 6026

Advance Auto Parts; Alabaster (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading automotive parts retailer in Alabama is seeking a Retail Parts Pro to support advanced DIY functions and provide exceptional customer service. Candidates should have strong automotive knowledge, proven sales experience, and excellent communication skills. This full-time position involves managing sales goals, assisting customers, and ensuring store operations run smoothly.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• Ability to read and interpret safety rules and instructions.
• ASE certification preferred but not required.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities: task assignment, safety, open/close duties.
• Assist in store inventory processes and maintain cleanliness.

Skills

Automotive systems knowledge

Sales ability

Customer communication

Microsoft software proficiency

Organizational skills

Education

Valid driver's license

ASE certification preferred

Tools

POS systems

Parts lookup systems

Microsoft Word/Excel

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, and second source. It has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services such as battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

Must have a valid driver's license

ASE certification preferred, but not required

Physical Demands

Standard physical demands associated with a retail environment (standing, walking, lifting, etc.)

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