Retail Parts ProStore 5600

Advance Auto Parts; Spartanburg (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive parts retailer in Spartanburg is seeking a full-time sales associate to provide exceptional customer service for DIY clients. The ideal candidate possesses advanced knowledge of automotive systems and part sourcing, along with proven sales abilities. Responsibilities include managing customer interactions, assisting with product installations, and ensuring store inventory and appearance are maintained to high standards. This position offers a dynamic work environment with opportunities for career advancement.

Qualifications

• 3-5 years of automotive parts experience required.
• Proven sales ability in customer transactions.
• Ability to communicate effectively in English; Spanish is a plus.
• Familiarity with safety rules and maintenance instructions.

Responsibilities

• Provide excellent customer experience for DIY visits and calls.
• Achieve sales goals and manage DIY services.
• Assist in store inventory processes and maintain store cleanliness.

Skills

Customer communication

Parts sourcing

Automotive system knowledge

POS operating skills

Sales skills

Diagnostic equipment knowledge

Education

Valid driver's license

ASE Certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The role requires sourcing from numerous places including special order, FDO, second source, etc., and in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems, including diagnostic ability for engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education & Credentials

Must have a valid driver's license.

ASE Certification Preferred, But Not Required.

Physical Demands

Not specified.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.