Retail Parts ProStore 5328

Advance Auto Parts; Memphis (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading auto parts retailer in Memphis, TN is seeking a Retail Parts Pro to assist DIY customers with advanced automotive knowledge and sales expertise. This full-time role involves managing customer interactions, achieving sales goals, and providing exceptional service. The ideal candidate will have previous automotive parts experience and strong organizational skills, alongside a valid driver’s license and preferred ASE certification.

Qualifications

• 3-5 years of prior automotive parts experience.
• Prior sales experience with proven ability to fulfill customer transactions.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service.

Skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating inventory systems

Parts and automotive system knowledge

Expert use of diagnostic equipment

Advanced selling skills for DIY

Strong organizational skills

Working knowledge of automotive systems

Education

Valid driver’s license

ASE Certification (Preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

2 days ago Be among the first 25 applicants

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places, including special order, FDO, and second source. It has in-depth knowledge of store inventory and maintenance processes. This full‑time position is located in Memphis, TN.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Act as key holder, assigning tasks, ensuring safety, and performing open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot.
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expert use of testing and diagnostic equipment for DIY services.
• ASE P2 certification or equivalent.
• Advanced solution, project, and product recommendation skills.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus); effective communication and strong relationship building with customers, peers, and management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven Sales Ability in Fulfillment of Customer Transactions

Prior sales experience with proven ability to fulfill customer transactions.

Education & Credentials

Certificates, Licenses, Registrations.

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required.

Physical Demands

Information available upon request.

Privacy Notice

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Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability or any other federal, state or local protected class.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail