Retail Parts ProStore 5322

Advance Auto Parts; Lafayette (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in Indiana seeks a Retail Parts Pro to deliver excellent sales support and customer service. The ideal candidate should have automotive parts experience and strong communication skills. Responsibilities include achieving sales goals and managing DIY services while ensuring customer satisfaction. Full-time position offering opportunities for career advancement.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Strong sales ability with fulfillment of customer transactions.
• ASE P2 certification preferred but not required.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.
• Assist in store inventory processes.

Skills

Working knowledge of automotive systems

Customer communication

Microsoft software proficiency

Organizational skills

Ability to locate and stock parts

Mathematical accuracy

Safety knowledge

Expert at testing and diagnostics

Education

High school diploma or equivalent

Tools

POS and parts lookup systems

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can identify, troubleshoot, and provide project assistance for DIY customers, source items from multiple vendors (special order, FDO, second source, etc.), and has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes (truck put away, shoot‑outs, cycle counts, back‑stock, etc.)
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, divide; all units of measure, whole numbers, common fractions, decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience; proven sales ability with past experience in fulfillment of customer transactions.

Education

High school diploma or equivalent.

Certificates, Licenses, Registrations

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

ASE P2 or equivalent certification is preferred but not mandatory.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

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