Retail Parts ProStore 5250

Advance Auto Parts; Walterboro (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in Walterboro is looking for a Retail Parts Pro. This full-time role involves providing exceptional customer service, supporting DIY customers, and managing automotive parts sales and services. Ideal candidates will have 3-5 years of automotive parts experience and strong communication skills. The position offers a competitive salary in a dynamic retail environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.
• Ability to locate and stock parts.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including installation and testing.
• Ensure high standards of customer service.

Skills

Automotive systems knowledge

Customer communication skills

Safety knowledge

Organizational skills

Microsoft Office skills

Parts lookup skills

Sales skills

Education

Valid driver’s license

ASE Certification (preferred)

Job description

Job Description

What is a Retail Parts Pro? A professional‑level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The role enables advanced identification, troubleshooting, and project assistance for DIY customers, and sourcing from numerous places including special order, FDO, and second source. In‑depth knowledge of store inventory and maintenance processes is essential. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert use of testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education, Certificates, Licenses, Registrations

Must have a valid driver’s license

ASE Certification Preferred, But Not Required

Physical Demands

Physical demands details are not listed in this description.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail