Retail Parts ProStore 5136

Advance Auto Parts; Norfolk (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Norfolk, NE. This full-time position requires expertise in automotive systems, strong customer service, and the ability to manage inventory and provide DIY assistance. The ideal candidate will have 3-5 years of experience in automotive parts and possess excellent communication skills. Join a team that prioritizes customer satisfaction and operational excellence.

Qualifications

• 3-5 years of prior automotive parts experience.
• Valid driver's license required.
• ASE certification preferred but not required.

Responsibilities

• Provide selling experience for DIY customers.
• Manage DIY services, including battery installations.
• Ensure high standards of customer service.

Skills

Expert knowledge of automotive systems

Communication skills

Inventory management skills

POS and parts lookup system operation

Diagnostic equipment testing

Customer service skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive systems, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from special orders, FDO, second source, and more. The role has in-depth knowledge of store inventory and maintenance processes. Position is full-time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver’s license
ASE Certification Preferred, But Not Required

Physical Demands

Account for privacy notice for California residents

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.