Retail Parts ProStore 4728

Advance Auto Parts; Middle River (MD); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading automotive parts retailer is seeking a full-time Retail Parts Pro in Middle River, Maryland. The ideal candidate will possess expert knowledge in automotive systems and customer service skills. Responsibilities include managing DIY services, achieving sales goals, and maintaining store standards. A valid driver's license and automotive experience are required. Competitive hourly pay ranges from $16.45 to $18.10 USD.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Proven sales ability in customer transactions necessary.
• Expert knowledge of automotive systems and diagnostics.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including battery installation and testing.
• Achieve personal/store sales goals and service objectives.
• Ensure high standards of customer service and store appearance.

Skills

Friendly communication

Parts and automotive system knowledge skills

Ability to locate and stock parts

Operating POS and parts lookup systems

Expert at testing and diagnostic equipment

Advanced selling skills for DIY

Strong organizational skills

Fluency in English

Education

Valid driver's license

ASE Certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Professional level sales position capable of supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge, with the ability to identify, troubleshoot, and provide project assistance for DIY customers. The position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities: task assignment and completion, safety, open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, and backstock.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.).
• Fluency in English (Spanish a plus); effective communication with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately (addition, subtraction, multiplication, division).
• Use Microsoft software (Word, Excel).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3‑5 years of prior automotive parts experience; proven sales ability in customer transactions.

Education & Certifications

Must have a valid driver’s license. ASE Certification preferred, but not required.

Compensation

$16.45 USD PER HOUR – $18.10 USD PER HOUR

Benefits

Benefits information: https://jobs.advanceautoparts.com/us/en/benefits

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.