Retail Parts ProStore 4709

Advance Auto Parts; West Chicago (IL); On-site; USD 22,661 - 24,934; Full time

Benefits offered by this job

Comprehensive health and wellness benefits

Employee discounts

Job summary

A leading automotive parts retailer in West Chicago is seeking a Retail Parts Pro to provide exceptional customer service and maintain high store standards. Responsibilities include managing DIY services, achieving sales goals, and assisting in inventory processes. The ideal candidate will have prior automotive parts experience, a valid driver's license, and the ability to work flexible hours. This position offers a competitive compensation range of $16.45 to $18.10 per hour, depending on experience and skills.

Qualifications

• Working knowledge of automotive systems, and diagnostic ability including: internal engine, suspension, brakes, electronic, exhaust.
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs.
• Strong organizational skills and ability to work an assortment of days, evenings, and weekends as needed.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation, testing, wiper installs.
• Ensure high standards of customer service and store appearance.

Skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating inventory systems and store equipment

Expert at testing and diagnostic equipment for DIY services

Advanced selling skills for DIY

Education

3-5 years of prior automotive parts experience

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. This role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It can provide advanced identification, troubleshooting, and project assistance for DIY customers. It can source from numerous places including special order, FDO, second source, etc., and has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Certificates, Licenses, Registrations

• Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

Not specified

Compensation Range

The good faith estimate for this role is between $16.45 USD and $18.10 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Information

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