Retail Parts ProStore 4690

Advance Auto Parts; Spring Lake (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Spring Lake, North Carolina. This full-time role requires strong sales skills, automotive knowledge, and excellent customer service. Candidates should have 3-5 years of automotive parts experience and must possess a valid driver's license. Join the team to assist customers with their automotive needs and exceed sales goals.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Proven sales ability with past experience in customer transactions.
• Ability to speak and write English, Spanish is a plus.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation and testing.
• Achieve personal/store sales goals and service objectives.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities including opening/closing duties.

Skills

Sales skills

Automotive system knowledge

Customer service skills

Communication skills

Organizational skills

Basic math skills

Education

Valid driver's license

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

POS systems

Parts lookup systems

Job description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The role can identify, troubleshoot, and provide project assistance for DIY customers. It can source parts from various locations, including special orders, FDO, and second source. The role has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put-away, shoot-outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

Certificates, Licenses, Registrations

Must have a valid driver's license

Ase certification preferred, but not required

Physical Demands

Physical demands information is available in the full job description

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

Legal Statements & Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

California Residents Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures