Retail Parts ProStore 4490

Advance Auto Parts; Sanford (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retail company in North Carolina is seeking a Retail Parts Pro full-time. The role requires extensive knowledge of automotive systems, robust sales abilities, and strong communication skills. You will provide excellent customer service and manage various DIY services. The ideal candidate should have 3-5 years of experience in automotive parts and a valid driver's license. This position offers an engaging work environment and opportunities for professional growth.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to communicate effectively in English (Spanish a plus).
• Successfully complete the Parts Knowledge Assessment.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation and testing.
• Achieve personal/store sales goals and service objectives.

Skills

Working knowledge of automotive systems

Friendly communication

Strong organizational skills

Sales ability

Ability to locate and stock parts

Safety knowledge and skills

Parts and automotive system knowledge

Advanced selling skills for DIY

Education

Valid driver’s license

Certificates or Licenses

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers. The role can source from numerous places including special order, FDO, second source, etc. In-depth knowledge of the store inventory and maintenance processes is required. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education/Credentials

Certificates, Licenses, Registrations. Must have a valid driver’s license.

Preferable Certification

ASE Certification Preferred, But Not Required.

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https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development. Industries: Motor Vehicle Manufacturing and Retail