Retail Parts ProStore 4417

Advance Auto Parts; New Milford (CT); On-site; USD 25,003 - 27,496; Full time

Job summary

A leading automotive parts retail chain is seeking a Retail Parts Pro in New Milford, CT. This full-time position requires advanced knowledge of automotive systems and excellent sales abilities to provide superior service to DIY customers. The role involves managing customer transactions, ensuring store appearance, and assisting with parts sourcing and inventory. Ideal candidates should have strong communication skills and prior automotive parts experience. Compensation ranges from $18.15 to $19.96 per hour, with various benefits available.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to read and interpret safety rules and operating instructions.
• Strong organizational skills.

Responsibilities

• Provide excellent customer service to DIY customers.
• Achieve personal/store sales goals.
• Manage DIY services and store standards.

Skills

Automotive system knowledge

Sales ability

Customer communication

Parts lookup skills

Safety knowledge

Education

Valid driver’s license

ASE Certification (preferred)

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. This role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It can perform advanced identification, troubleshooting, and project assistance for DIY customers. The role can source parts from numerous places, including special order, FDO, second source, etc. It has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations.

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required.

Physical Demands

(details omitted).

Compensation Range

18.15 USD PER HOUR – 19.96 USD PER HOUR

Benefits Information

(Benefits details located on the company website.)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.