Retail Parts ProStore 4317

Advance Auto Parts; Dover (OH); On-site; USD 18,459 - 20,305; Full time

Job summary

A leading automotive retailer in Dover, Ohio, is seeking a knowledgeable sales associate to support the DIY business. This full-time position requires advanced automotive system knowledge, excellent customer service skills, and the ability to work with store inventory. The ideal candidate will have prior automotive parts experience and a valid driver's license. Compensation ranges from $13.40 to $14.74 per hour, featuring a supportive work environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with customer transactions.

Responsibilities

• Provide GAS2 selling experience for customers.
• Manage DIY services including battery installation.
• Achieve personal/store sales goals.
• Maintain high customer service standards.

Skills

Automotive system knowledge

Advanced selling skills

Customer service

Communication

Safety knowledge

Organizational skills

Education

Valid driver's license

ASE Certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Diagnostic equipment

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role has the ability for advanced identification, troubleshooting, and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities: task assignment and completion, safety, open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills for Success

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Physical Demands

None specified.

Compensation

13.40 USD PER HOUR - 14.74 USD PER HOUR

Benefits

Benefits Information: https://jobs.advanceautoparts.com/us/en/benefits

Privacy Notice

California Residents Click Below For Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.