Retail Parts ProStore 3856

Advance Auto Parts; Mattoon (IL); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading automotive parts retailer in Mattoon seeks a Retail Parts Pro. This full-time position emphasizes customer service and requires strong automotive knowledge. Responsibilities include managing DIY services and assisting with store inventory. Ideal candidates will have 3-5 years of automotive experience and possess excellent communication skills. The role offers a competitive compensation range of $16.45 to $18.10 per hour, along with various benefits.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Must be able to communicate effectively in English (Spanish a plus).
• Ability to read and interpret safety and operation instructions.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services including battery installation and wiper installs.
• Assist in inventory management and store cleanliness.
• Achieve sales goals and ensure high standards.

Skills

Communication Skills

Automotive System Knowledge

Inventory Management

Customer Service

Safety Knowledge

Diagnostic Ability

Microsoft Office Skills

Math Skills

Education

Valid Driver's License

ASE Certification (Preferred)

Job description

Job Title: Retail Parts Pro

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Education and Certifications

Must have a valid driver's license
ASE Certification Preferred, But Not Required

Compensation Range

16.45 USD PER HOUR - 18.10 USD PER HOUR

Benefits Information

Benefits at https://jobs.advanceautoparts.com/us/en/benefits

Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail