Retail Parts ProStore 3530

Advance Auto Parts; Bristol (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Bristol, TN. This full-time role involves providing sales support, managing DIY services, and ensuring excellent customer interactions. Candidates should have 3-5 years of automotive parts experience and strong communication skills. The job offers opportunities for growth in a collaborative retail environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with customer transactions.
• Understanding of safety rules and maintenance instructions.

Responsibilities

• Provide exceptional customer service during visits and calls.
• Manage battery installations and other DIY services.
• Maintain store cleanliness and inventory processes.

Skills

Automotive systems knowledge

Sales abilities

Communication skills

Organizational skills

Customer service experience

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It enables advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from multiple channels including special order, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience, proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations. Must have a valid driver's license.

ASE Certification

Preferred, but not required.

Physical Demands

Standard job requirements; see privacy notice for full details.

California Residents Click Below For Privacy Notice

https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.