Retail Parts ProStore 2500

Advance Auto Parts; Suffolk (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retail company is seeking a Retail Parts Pro in Suffolk, Virginia, to provide exceptional customer service, manage DIY services, and support store inventory. The ideal candidate has substantial automotive knowledge and proven sales ability, with a minimum of 3-5 years of parts experience. Must possess strong communication skills and be able to effectively use Microsoft Office. This is a full-time position.

Qualifications

• Working knowledge of automotive systems.
• Ability to communicate effectively in English (Spanish a plus).
• Ability to perform basic math accurately.
• Strong organizational skills essential.

Responsibilities

• Provide exceptional customer service and achieve sales goals.
• Manage DIY services including battery installation and testing.
• Ensure high standards of store appearance.

Skills

Expert knowledge of automotive systems

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Strong organizational skills

Proven sales ability

Basic math skills

Microsoft Office proficiency

Education

3-5 years of prior automotive parts experience

ASE Certification Preferred, But Not Required

Must have a valid driver's license

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It also involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from various channels, and in‑depth knowledge of store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

Certificates, Licenses, Registrations: Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

Physical Demands

Legal Notice

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. https://jobs.advanceautoparts.com/us/en/disclosures