Retail Parts ProStore 2150

Advance Auto Parts; Covington (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive retail company is seeking a Retail Parts Pro in Covington, Virginia. This professional sales role requires strong automotive knowledge and excellent customer interaction skills. Responsibilities include managing DIY services, achieving sales goals, and maintaining store standards. Candidates should have 3-5 years of automotive parts experience and effective communication skills. Join our team for a full-time opportunity in a vibrant industry.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to speak and write in English, with Spanish a plus.
• Successfully complete the Parts Knowledge Assessment.

Responsibilities

• Provide excellent customer service for DIY customer visits and calls.
• Manage DIY services including battery installation and testing.
• Ensure high standards of store cleanliness and appearance.

Skills

Automotive systems knowledge

Sales ability

Customer communication

Organizational skills

Diagnostic ability

Education

Certificates, Licenses, Registrations

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, including sourcing from special order, FDO, second source, etc. The role also has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, and wiper installs
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services including battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability including internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations required.

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Legal Statements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industry

Motor Vehicle Manufacturing and Retail