Retail Parts ProStore 2103

Advance Auto Parts; Smithfield (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer is seeking a Retail Parts Pro in Smithfield, Virginia. This full-time position requires expertise in automotive systems, exceptional customer service, and a proven sales record. Candidates should have 3-5 years of parts experience and strong organizational skills. The ideal candidate will assist customers in-store and via phone, achieving sales goals and managing DIY services efficiently.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to build strong relationships with customers.
• Effective oral and written communication in English.

Responsibilities

• Provide excellent customer service and support for DIY customers.
• Achieve store sales goals and service objectives.
• Manage DIY services including battery installations and testing.

Skills

Automotive systems knowledge

Customer communication

Sales ability

Organizational skills

Microsoft Word and Excel

Education

Valid driver's license

ASE Certification (preferred)

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education / Certifications

• Certificates, Licenses, Registrations: Must have a valid driver's license
• ASE Certification Preferred, but not required

Physical Demands

Physical demands of the role include standing, walking, lifting up to 25 lbs, repetitive tasks.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.