Retail Parts ProStore 1253

Advance Auto Parts; New Castle (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer seeks a Retail Parts Pro in Pennsylvania. This full-time position requires expertise in automotive systems and strong customer service skills. Responsibilities include managing sales goals, providing DIY services, and ensuring high standards of store appearance. A valid driver's license is required, along with 3-5 years of automotive parts experience. Join our team to support the DIY business and enhance customer satisfaction.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Speak and write English; Spanish is a plus.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals.
• Manage DIY services including battery installations.

Skills

Customer service skills

Automotive system knowledge

Sales skills

Organizational skills

Diagnostic ability

Communication skills

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

What is a Retail Parts Pro?

A Retail Parts Pro is a professional-level sales position responsible for supporting advanced functions of the DIY business and providing expert automotive knowledge and services to customers.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven Sales Ability

Proven sales ability with past experience in fulfillment of customer transactions

Education / Certifications, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

ASE Certification Preferred, But Not Required

Physical Demands

Physical Demands Responsibilities

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.